What Are Managed IT Services and Why Do You Need Them?

August 2, 2022

The IT industry has developed rapidly over time. Any business needs to function well in today’s competitive marketplace. But not all organizations have the resources to assemble their team of specialists for various reasons.

This applies in particular to small and medium-sized companies. Many companies are seriously considering managed IT services to remain competitive and meet the technical needs of their organization.

managed IT services

More organizations are using managed infotech services. It’s easy to see why. Information technology is being used more and more in the business world. Many organizations know how to reduce costs while maintaining a competitive advantage through IT advances.

Businesses can increase productivity by using managed services.

Businesses can increase productivity by using managed services. They focus on the other parts of their business, that’s why. However, they can leave IT services in the hands of professionals.

Managed infotech services are exactly what they sound like – services managed by a professional services provider. These services include network security, data backup, help desk support, and software management. So why do you need managed IT services?

What Is Managed IT Support?

In today’s business world, it is common practice to implement a digital transformation strategy that involves replacing outdated on-premises hardware and infrastructure with digital systems and services.

However, moving from legacy to modern IT systems and operations can be challenging. There are many benefits, but to fully benefit from digital transformation, IT leaders and teams need to take a very thorough and thoughtful approach, which can take time and a lot of ongoing work post-change.

As a result, the popularity of managed services has skyrocketed; almost two-thirds of organizations are now connected to at least one managed service firm.

These external companies can work with the client firm to ensure the smooth and efficient operation of its new digital services and infrastructure for its business functions and operations.

infrastructure management

Tasks managed by a third party are referred to as managed infotech services, mainly in connection with business informatics services. To reduce costs, improve service quality, or free up internal teams for tasks unique to your business, one option is to delegate everyday tasks to an expert using the managed services model. A managed service provider (MSP) is a firm that offers these services.

Outsourced IT, often referred to as managed infotech services, is a third-party service that provides organizations with infrastructure, IT, and other technical support. This type of company can also be referred to as an MSP or Managed Service Provider.

MSPs’ services can be highly diverse, covering everything from VoIP to backup recovery and cybersecurity needs. When a firm lacks the resources to hire and manage its own in-house IT team, it often turns to outsourced IT support. Or if they prefer the knowledge and benefits that outsourcing can provide.

It is not uncommon for a company to hire an MSP in some capacity as the IT challenges are so varied and complex, especially in a market like Seattle’s managed IT services.

What Is a Managed Service Provider (MSP)?

A managed service firm is the name given to the third party that provides services. A managed IT service provider (MSP) is a term used to describe an IT service provider that manages and assumes responsibility for providing a defined set of business technology services to its clients, either proactively or as the MSP (not the client) judges such services are necessary.

services providers

The service or equipment under a service level agreement that the managed service firm manages must operate properly. The SLA covers typical downtime, disaster recovery, technical assistance, and help desk operations.

The client paying for the service frequently does so on a monthly subscription basis. To increase efficiency, reduce costs, and better serve customers, businesses outsource the maintenance of various processes and tasks and anticipate their IT needs.

What Services Are Most Commonly Used?

One typical managed IT service is the remote management and monitoring servers, desktop computers, and mobile devices. A managed services provider’s core, foundational provision is frequently remote monitoring and administration.

There is fierce rivalry and pressure on profit margins because numerous managed services provider companies provide this service. Essential managed services becoming commodities has forced managed service companies to customize their offerings.

desk services

Managed security services are one of the most common directions. Customers are requesting more and more help from service providers with IT security. Service providers are either building managed security services practices or collaborating with security vendors to provide cybersecurity services.

Cloud services have become a part of managed IT services due to the development of cloud computing. For instance, service providers might concentrate on infrastructure (IaaS), offering managed public cloud services alongside cloud providers like Amazon Web Services (AWS), Google, and Microsoft.

Additionally, service providers may promote managed platforms as a service (PaaS) products or collaborate with software (SaaS) suppliers.

Managed IT Services Model

MSP services are frequently offered for a flat, recurring fee in tiers following the agreed service level agreement, leading to a higher level of automation and management at higher levels. Customers or end users only pay for the services they utilize, and they can change their tier by market demand and business requirements.

The end user must pay for off-site services, such as remote monitoring and administration, help desk solutions, backup and disaster recovery, and other crucial business necessities like utilities. Break/fix models transform these services from extra expenses incurred during extraordinary issue solutions to ongoing costs to maintain core functionality.

cloud based services

MSPs provide their clients with the resources they need to run their businesses more efficiently and successfully than they could on their own. Additionally, they offer SaaS-based solutions at a prohibitive price with in-house options.

Enterprise IT professionals can still be helpful despite managed services because they can serve as endpoint liaisons for users, manage relationships, provide feedback, and analyze MSP reports.

The MSP handles most mundane tasks, allowing the IT professional to be more productive and flexible in taking on larger, more challenging projects that they would not otherwise have the time or resources to complete.

Different Types of Managed IT Services

Understanding the different providers and services offered before entering the MSP world is an intelligent idea; however, remember that not all providers will give every service.

One MSP might offer all of the above services, while another might offer a select few or even focus on a single service. Knowing the infrastructure is essential if your company plans to use an MSP.

Managed Networks and Infrastructure

With this kind of service, an MSP typically handles all network-related duties; this includes setting up LANs, WAPs, and other connections for your company. They also oversee the storage and backup solutions.

Managed Security

The infrastructure for remote security is entirely included in this service. It keeps them up-to-date and covers anything from BDR solutions to anti-malware alternatives.

Managed Support Services

The majority of managed services providers offer this choice. It often includes all IT support services, from troubleshooting to handling complex problems.

Managed Print Services

A managed services provider will remotely help with data and file infrastructure while using this managed service. For enterprises with sophisticated file management requirements, it frequently works best.

Managed Cloud Infrastructure

Cloud infrastructure management, one of the more specific categories of services, deals with computing, storage, networks, and IT. Additional virtualization services for apps, software, operating systems, and more might be provided by some providers.

Managed Software as a Service (SaaS)

With this kind of service, suppliers give companies access to a software platform that is often dependent on a subscription. Examples include Office 365, software for worldwide communication, and antivirus programs.

Managed Wireless and Mobile Computing

Wireless connections will be put in place by an MSP that offers managed wireless and mobile computing. Businesses that lack the funds to invest in setting up their own can benefit from this service. Organizations can use this service for internal networks as well.

Managed Communication Services

This service offers various communication infrastructures, including VoIP (phone over internet protocol), data, and video. An MSP may occasionally function as a third-party call center.

Data Analytics

Businesses search for monitoring services for data management and use; data analytics will be desired. This solution includes business information to pinpoint particular patterns and develop game plans for improved business performance.

security monitoring

There are so many things to address! This list demonstrates the variety of the managed service market. Thanks to this, businesses will benefit from having coverage for all facets of their IT.

They don’t need the personnel or resources to construct it themselves; they may hire a managed services provider to meet their small or large demands. Finding solutions that fit a small, medium, or large corporate budget is simple (especially with flexible service-level agreement plans).

Benefits of Managing IT Support

Because they reduce risks, managed services providers are necessary for businesses. Managed services enable ongoing network monitoring instead of outsourcing IT only when an issue arises.

A managed service provider also takes care of all updating and maintenance jobs. In contrast to worrying about the company’s IT, managers can concentrate on their businesses.

A potential managed service provider should assess both present and foreseeable IT requirements. The business offers suggestions regarding the kinds of goods and services a firm should use throughout the upcoming year.

Enhanced Security and Compliance

These days, compliance and security are top priorities for all firms. Important data is stored and transmitted by operating systems and mobile devices, including smartphones, tablets, and computers.

delivers services

Security is therefore crucial. The fear of becoming a hacker or security breach victim is widespread. A breach can cost businesses a lot of money and damage their reputation. Managed service providers assist businesses in preventing security breach events and responding quickly if they do happen.

All firms, especially those in the legal and health sectors, must adhere to regulations that are specific to their sector. To ensure compliance, a managed service provider can incorporate different policies, protocols, and practices.

Efficient and Reliable IT Operations

This is among the most significant justifications for managed infotech services in the business. Inefficiency and unreliability result from a lack of personnel with the expertise and abilities to manage an entire network and an overworked IT staff.

meeting about social engineering attacks

It’s challenging to discount the importance of having an IT supplier. Collaboration between the two parties results in more reliable and effective IT operations. It improves the capabilities of the internal IT team, but it does not replace it.

Businesses benefit from the newest technology and creative solutions to maximize uptime, revenue, and speedy issue resolution. These technologies include remote monitoring and management, backup and disaster recovery, and cloud computing. It’s essential to maintain the IT infrastructure’s overall effectiveness and dependability.

Cost-Effectiveness and Return on Investment

Employing a managed IT service provider has financial advantages for businesses. It represents a considerable cost reduction. It improves return on investment and aids in cost management.

deploy solutions

An IT budget often includes a variety of expenses, including IT staff, upkeep expenses, software and network infrastructure expenditures, and hardware prices. Return on investment is significantly impacted by using obsolete software.

Managed IT services offer flexibility and scalability for growth in a way that internal IT staff cannot.

Additionally, managed IT services offer flexibility and scalability for growth in a way that internal IT staff cannot. Businesses can easily forecast their monthly IT costs and make plans for upgrades and bigger initiatives. In terms of cost-effectiveness and return on investment, IT services are crucial.

A Proactive Approach to Maintenance

Working with a managed infotech service provider is advisable for this reason, among others. Businesses are no longer required to spend time considering their IT infrastructure.

There is no need to stress over little issues like network connection reliability and speed. A managed IT service provider offers organizations the convenience of round-the-clock coverage daily.

Security and service solutions are always searching for potential threats, weaknesses, and annoyances. Bugs and problems can probably be found and fixed before a company realizes an issue.

Using a cloud service provider to handle and manage your data also increases your revenue. IT service providers provide a proactive community with regular, encrypted backups, virtualization, and cloud computing.

Free up Internal IT Staff to Concentrate on Strategic Projects

Businesses frequently require their internal workers to concentrate their efforts on other responsibilities. Working with an IT-managed service is a smart idea for this reason. Projects and other important tasks receive the time and focus they require. The company’s IT budget is maximized.

cloud environment

When a provider can manage it expertly, there is no good need for an internal IT team to handle tasks like switching to Microsoft Office 365. Managed service providers relieve the internal IT team of their workload by offering specialized services.

Qualities of Managed Service Providers

Establishing requirements is crucial if your company is interested in investing in a managed service. It’s crucial to comprehend what qualifies a third-party service as a reliable source.

Nobody likes to make long-term plans for crucial aspects of their business operations only to fail to implement them. The following are characteristics of top-performing managed providers:

remote support
  • Responsive: A top-notch managed services provider will deliver crucial support efficiently within 24 hours. The better, the faster it is.
  • Pricing for service level agreements: Every organization has unique resources and requirements. Because of this, a reliable service frequently provides variable price schemes.
  • Security: Any MSP handling information must have strong security protocols in place, as well as responses to prevent data loss.
  • Recovery options for backups: There is always a chance of downtime. If downtime occurs, you need to know that your data is secure during emergencies.
  • Numerous options: Several reputable MSPs offer various services, allowing you to find a solution for all your requirements in one location.
  • Accessibility: You ought to be able to get your information from any safe location, including your office and mobile devices.

Conclusion: How Managed IT Services May Improve Your Business

Both large and small businesses require technology to function correctly, and as reliance on IT increases yearly, the tools to support it must also change. Unfortunately, many firms (especially small ones with limited resources) may not be able to successfully manage their ever-growing networks as these systems expand and evolve.

Small IT teams may easily get overburdened by the labor required to keep things current and operate efficiently. The likelihood that you will experience an IT outage or other major issue that may adversely impact your organization is dramatically increased when key tasks like backups, patches, upgrades, and security are neglected.

Consider what would happen if your entire email server, CRM system, accounting setup, or network went down; you would probably suffer significant productivity and revenue losses.

channel partners

Employees cannot do their duties, and everyone concerned works feverishly to resolve these serious problems so that regular business operations can resume. Any business would suffer significantly from this, and managed services make it simple to avoid such occurrences.

However, a company using managed services emphasizes prevention more than response, keeping an eye on problems and addressing them before they affect staff, management, and customers.

No organization can afford the risk and ambiguity of relying on break-fix maintenance in today’s intensely competitive and fast-paced business environment. Having a dependable IT infrastructure is crucial for businesses.

About the author: Joe Silk -

Joseph is a Start-up Consultant, Copywriter & Business Owner with 9 years of PQE. He is extremely client-centric, able to work on a wide range of topics and deliver high-quality standards on projects of all sizes for clients all over the world. View on Linkedin

MORE INSIGHTS